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We’re passionate about making businesses more predictable.

We’re passionate about making businesses more predictable.

“You'll be hard-pressed to find someone more knowledgeable and skilled with business operations than Alyson Caffrey. Everyone I know that has ever worked with Alyson will sing her praises LOUDLY. She is a strategy mastermind and incredibly effective implementor. Working and learning under her is the best investment you can make to sharpen your ops skills or ops department. ”

Allison Antoinette, Former Operations Agency Team Member

“You'll be hard-pressed to find someone more knowledgeable and skilled with business operations than Alyson Caffrey. Everyone I know that has ever worked with Alyson will sing her praises LOUDLY. She is a strategy mastermind and incredibly effective implementor. Working and learning under her is the best investment you can make to sharpen your ops skills or ops department. ”

Allison Antoinette, Former Operations Agency Team Member

At Operations Agency, we’re invested in keeping you in business… and thriving.

We’ve systemized, grown, and managed teams, and love to create profitable, stress-free businesses.

Over the last 6 years we’ve helped hundreds of business owners use systems to make their businesses more predictable, their teams more efficient and their bottom line more attractive.

We’ve worked with agencies, service providers, coaches, speakers, brick and mortar businesses across many industries. 

There’s one major thing they all had in common…

They had little (to no) systems in place to help them run their business.

And more… everything felt custom, team members weren’t getting results and clients were leaving with poor experiences and varied results.

Meet Alyson Caffrey 

Alyson Caffrey is a small business Operations Strategist, Bestselling Author and founder of Operations Agency. She’s commonly referred to as ‘The Wolf’ among our clients because she just gets shit done. Alyson is best known for helping streamline the back-end ops for a multitude of brands and using her Operations Simplified™ framework to unleash the power of small teams.

She and the team at Operations Agency are determined to help businesses thrive profitably, serve more clients and create high-performing teams. Alyson is mom to two young sons three years old and under (yea, it’s crazy) and enjoys spending her time at home with her growing family.

 

Meet Alyson Caffrey 

Alyson Caffrey is a small business Operations Strategist, Bestselling Author and founder of Operations Agency. She’s commonly referred to as ‘The Wolf’ among our clients because she just gets shit done. Alyson is best known for helping streamline the back-end ops for a multitude of brands and using her Operations Simplified™ framework to unleash the power of small teams.

She and the team at Operations Agency are determined to help businesses thrive profitably, serve more clients and create high-performing teams. Alyson is mom to two young sons three years old and under (yea, it’s crazy) and enjoys spending her time at home with her growing family.

 

Meet Lauren Cottam

Lauren is a native of Franklin, Tennessee. After earning a degree in Business Administration from the University of Tennessee, she began her career in the promotional products industry in sales and office management. She was soon led to Nashville where she worked in both the events and insurance industries. Her varied experience has ultimately revealed her passion for helping others and serving as a guide and cheerleader as their goals are reached.  

She is the proud mom of two rambunctious boys, Carson (7) and Cannon (5). When not spending time with her family, Lauren enjoys working out, being on the lake, traveling, and cake decorating.

 

Meet Lauren Cottam

Lauren is a native of Franklin, Tennessee. After earning a degree in Business Administration from the University of Tennessee, she began her career in the promotional products industry in sales and office management. She was soon led to Nashville where she worked in both the events and insurance industries. Her varied experience has ultimately revealed her passion for helping others and serving as a guide and cheerleader as their goals are reached. 

She is the proud mom of two rambunctious boys, Carson (7) and Cannon (5). When not spending time with her family, Lauren enjoys working out, being on the lake, traveling, and cake decorating.

Meet Christian Lopez 

Meet Christian, a San Diego, California native currently based in Honolulu, Hawaii. After earning his degree in Business Entrepreneurship at the University of Hawaii at Manoa, he went on to further his education in Project Management at the International College of Seville. Upon returning to the states, Christian applied his tenacity, creativity, and sense of humor to good use within the cannabis and events industries.

 

With a keen eye for project management and leadership, Christian has been an integral part of several ventures, including helping to launch and manage the gateway to the cannabis culture, EventHi. Along the way, he’s discovered a talent for standup comedy and leverages his quick wit and humor to keep teams motivated and engaged. Despite being an avid traveler and living miles away from the mainland, Christian brings his laid-back Southern California vibe to every performance and project.

 

Meet Christian Lopez

Meet Christian, a San Diego, California native currently based in Honolulu, Hawaii. After earning his degree in Business Entrepreneurship at the University of Hawaii at Manoa, he went on to further his education in Project Management at the International College of Seville. Upon returning to the states, Christian applied his tenacity, creativity, and sense of humor to good use within the cannabis and events industries.

With a keen eye for project management and leadership, Christian has been an integral part of several ventures, including helping to launch and manage the gateway to the cannabis culture, EventHi. Along the way, he’s discovered a talent for standup comedy and leverages his quick wit and humor to keep teams motivated and engaged. Despite being an avid traveler and living miles away from the mainland, Christian brings his laid-back Southern California vibe to every performance and project.

Meet Kelsy Meyers

Meet Kelsy, born and raised in the sunny state of Florida, now residing in Vermont. She attended the University of Texas at Tyler, where she nurtured her passion for storytelling and visual creativity while earning her degree in Mass Communications with a minor in Graphic Design. This unique blend of skills paved the way for a fulfilling career as an Executive Assistant, where for over five years, she has had the privilege of supporting high-level executives with dedication and a keen eye for detail.

When Kelsy is not navigating the complexities of executive support, you can find her exploring the great outdoors with her dog, Penny, solving jigsaw puzzles, or immersing herself in the local community. Her journey from the beaches of Florida to the green mountains of Vermont is one of many signifiers that reflects her adaptability, resilience, and continuous pursuit of growth, both professionally and personally.

 

Meet Kelsy Meyers

Meet Kelsy, born and raised in the sunny state of Florida, now residing in Vermont. She attended the University of Texas at Tyler, where she nurtured her passion for storytelling and visual creativity while earning her degree in Mass Communications with a minor in Graphic Design. This unique blend of skills paved the way for a fulfilling career as an Executive Assistant, where for over five years, she has had the privilege of supporting high-level executives with dedication and a keen eye for detail. 

When Kelsy is not navigating the complexities of executive support, you can find her exploring the great outdoors with her dog, Penny, solving jigsaw puzzles, or immersing herself in the local community. Her journey from the beaches of Florida to the green mountains of Vermont is one of many signifiers that reflects her adaptability, resilience, and continuous pursuit of growth, both professionally and personally.

Meet Jen Catuccio

Jen was born and raised in Connecticut, where she formerly had a business in the fitness and nutrition field. 

With her nutrition degree and experience working in personal training, with federally funded nonprofit programs, and as an Executive Assistant and Manager, she had gained a sense of purpose through helping others and watching their confidence rise in themselves over time. 

She enjoys traveling and has been to 7 countries, 4 of them solo. Her adventurous side had led her to move to South Carolina where she currently lives and enjoys the sunshine and beaches.

 

Meet Jen Catuccio 

Jen was born and raised in Connecticut, where she formerly had a business in the fitness and nutrition field. 

With her nutrition degree and experience working in personal training, with federally funded nonprofit programs, and as an Executive Assistant and Manager, she had gained a sense of purpose through helping others and watching their confidence rise in themselves over time. 

She enjoys traveling and has been to 7 countries, 4 of them solo. Her adventurous side had led her to move to South Carolina where she currently lives and enjoys the sunshine and beaches.

Meet Ashley Brown

Ashley Brown, originally from New Jersey, now embraces the stunning shores of Haleiwa, Hawaii, as her home. Her journey in academia led her to Rowan University, where she sharpened her creative and strategic thinking, earning a degree in Advertising with a minor in Psychology. This blend of fields armed her with deep insights into consumer behavior and the craft of pattern recognition.

In the production realm, Ashley is the person you count on to get things done. She's got a knack for organizing and executing projects with efficiency and creativity. Beyond her professional life, Ashley dives into music, paddle boarding, and dirt biking, activities that showcase her adventurous spirit and love for challenges.

Ashley's transition from the East Coast's hustle to Hawaii's relaxing vibes has only amplified her dynamic approach to work and play. Whether it's managing an audit or riding the ocean waves, she brings a unique blend of creativity, strategic execution, and a zest for life to everything she does.

 

Meet Ashley Brown

Ashley Brown, originally from New Jersey, now embraces the stunning shores of Haleiwa, Hawaii, as her home. Her journey in academia led her to Rowan University, where she sharpened her creative and strategic thinking, earning a degree in Advertising with a minor in Psychology. This blend of fields armed her with deep insights into consumer behavior and the craft of pattern recognition.

In the production realm, Ashley is the person you count on to get things done. She's got a knack for organizing and executing projects with efficiency and creativity. Beyond her professional life, Ashley dives into music, paddle boarding, and dirt biking, activities that showcase her adventurous spirit and love for challenges.

 

Ashley's transition from the East Coast's hustle to Hawaii's relaxing vibes has only amplified her dynamic approach to work and play. Whether it's managing an audit or riding the ocean waves, she brings a unique blend of creativity, strategic execution, and a zest for life to everything she does.

Meet Toqa Tarek

Toqa is a Junior Operator at Operations Agency, specializing in streamlining workflows and creating tailored operational assets for clients and internal use. 

With a focus on integrating efficiency into every aspect, she brings a wealth of experience across diverse industries, from e-commerce logistics management in the UAE to designing premium travel packages in Egypt.

Beyond her professional acumen, Toqa embraces the role of a dedicated mother to a vibrant one-year-old daughter. Balancing the demands of work and motherhood, she upholds a commitment to excellence in both spheres.

 

Meet Toqa Tarek

Toqa is a Junior Operator at Operations Agency, specializing in streamlining workflows and creating tailored operational assets for clients and internal use. 

With a focus on integrating efficiency into every aspect, she brings a wealth of experience across diverse industries, from e-commerce logistics management in the UAE to designing premium travel packages in Egypt.

Beyond her professional acumen, Toqa embraces the role of a dedicated mother to a vibrant one-year-old daughter. Balancing the demands of work and motherhood, she upholds a commitment to excellence in both spheres.

Meet Angelica Delos Reyes

Meet Angelica, born and raised in Manila who has embraced the digital nomad lifestyle for the past two years. With over a decade of experience in sales and customer service, Angelica specializes in chat-based sales, lead generation, and CRM management. 

She’s also a savvy community and social media manager, helping businesses thrive online. With her knack for connecting and selling, Angelica is your go-to for boosting sales and building a strong online presence.

Meet Angelica Delos Reyes

Meet Angelica, born and raised in Manila who has embraced the digital nomad lifestyle for the past two years. With over a decade of experience in sales and customer service, Angelica specializes in chat-based sales, lead generation, and CRM management. 

She’s also a savvy community and social media manager, helping businesses thrive online. With her knack for connecting and selling, Angelica is your go-to for boosting sales and building a strong online presence.

The Agency SOP Template Library

All my best operational templates for a growing service business. 200 + SOP’s, contracting templates, project management templates and video trainings to help you get support quickly and affordably.

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DONE FOR YOU Documentation

Like Design Pickle, but for processes. You need clarity and consistent processes for team members to follow, but no one wants to sit down and write them. We create a frictionless experience to get things documented… quickly. 

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Private Clients

You have a scaling business that is in need of custom operational support. In a custom 90-day project, we’ll help you identify, audit, create & optimize the core operating functions of your business to lay a foundation for scale. 

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Can your business function without you?

 

TAKE OUR 3-MINUTE OPERATIONS OPTIMISED QUIZ AND FIND OUT IF YOUR BUSINESS IS SET UP TO THRIVE OR IF YOU'RE IN A STATE OF EMERGENCY. 

 

TAKE THE QUIZ

Can your business function without you?

 

TAKE OUR 3-MINUTE OPERATIONS OPTIMISED QUIZ AND FIND OUT IF YOUR BUSINESS IS SET UP TO THRIVE OR IF YOU'RE IN A STATE OF EMERGENCY. 

TAKE THE QUIZ