We’re passionate about making businesses more predictable.
We’re passionate about making businesses more predictable.
“You'll be hard-pressed to find someone more knowledgeable and skilled with business operations than Alyson Caffrey. Everyone I know that has ever worked with Alyson will sing her praises LOUDLY. She is a strategy mastermind and incredibly effective implementor. Working and learning under her is the best investment you can make to sharpen your ops skills or ops department. ”
Allison Antoinette, Former Operations Agency Team Member
“You'll be hard-pressed to find someone more knowledgeable and skilled with business operations than Alyson Caffrey. Everyone I know that has ever worked with Alyson will sing her praises LOUDLY. She is a strategy mastermind and incredibly effective implementor. Working and learning under her is the best investment you can make to sharpen your ops skills or ops department. ”
Allison Antoinette, Former Operations Agency Team Member
At Operations Agency, we’re invested in keeping you in business… and thriving.
We've helped dozens of companies expand their geographic footprint without sacrificing quality of service.
We love to create profitable, stress free businesses.
Over the last 7 years we’ve helped open and optimize over 50+ locations from medical facilities to law firms, franchises and everything in between.
There’s one major thing they all had in common…
They had little (to no) documentation in place on how things ran.
No consistent and clear way to train their team.
And no systems in place to manage their growing firms.
We help simplify the way things operate, write them down and get all your teams on the same page.
Meet Alyson Caffrey
Alyson Caffrey is a small business Operations Strategist, Bestselling Author, sought-after presenter and founder of Operations Agency.
She’s commonly referred to as ‘The Wolf’ among our clients because she can solve many problems with discretion. Alyson is best known for helping streamline the back-end ops for a multitude of brands and using her Operations Simplified™ framework to unleash the power of small teams.
She and the team at Operations Agency are determined to help businesses connect their teams with more resources that allow them to truly thrive. Alyson is mom to two young sons and enjoys hiking with her family in her new home state of Colorado.
Meet Alyson Caffrey
Alyson Caffrey is a small business Operations Strategist, Bestselling Author, sought-after presenter and founder of Operations Agency.
She’s commonly referred to as ‘The Wolf’ among our clients because she can solve many problems with discretion. Alyson is best known for helping streamline the back-end ops for a multitude of brands and using her Operations Simplified™ framework to unleash the power of small teams.
She and the team at Operations Agency are determined to help businesses connect their teams with more resources that allow them to truly thrive. Alyson is mom to two young sons and enjoys hiking with her family in her new home state of Colorado.
Meet Lauren Cottam
Lauren is a native of Franklin, Tennessee. After earning a degree in Business Administration from the University of Tennessee, she began her career in the promotional products industry in sales and office management. She was soon led to Nashville where she worked in both the events and insurance industries. Her varied experience has ultimately revealed her passion for helping others and serving as a guide and cheerleader as their goals are reached.
She is the proud mom of two rambunctious boys, Carson (7) and Cannon (5). When not spending time with her family, Lauren enjoys working out, being on the lake, traveling, and cake decorating.
Meet Lauren Cottam
Lauren is a native of Franklin, Tennessee. After earning a degree in Business Administration from the University of Tennessee, she began her career in the promotional products industry in sales and office management. She was soon led to Nashville where she worked in both the events and insurance industries. Her varied experience has ultimately revealed her passion for helping others and serving as a guide and cheerleader as their goals are reached.
She is the proud mom of two rambunctious boys, Carson (7) and Cannon (5). When not spending time with her family, Lauren enjoys working out, being on the lake, traveling, and cake decorating.
Meet Bree Watson
Meet Bree, a California native, who earned her degree in Communication with a focus on Public Relations and a minor in Marketing Management from California Polytechnic University. Leveraging her education, Bree has excelled in various sales and marketing roles, effectively managing teams and driving successful campaigns. Her leadership and creativity have helped her build strong relationships and deliver innovative solutions in a fast-paced industry.
In her free time, Bree enjoys exploring the sunny central coast of California with her family, cherishing moments spent hiking, playing, and creating lasting memories together.
Meet Bree Watson
Meet Bree, a California native, who earned her degree in Communication with a focus on Public Relations and a minor in Marketing Management from California Polytechnic University. Leveraging her education, Bree has excelled in various sales and marketing roles, effectively managing teams and driving successful campaigns. Her leadership and creativity have helped her build strong relationships and deliver innovative solutions in a fast-paced industry.
In her free time, Bree enjoys exploring the sunny central coast of California with her family, cherishing moments spent hiking, playing, and creating lasting memories together.
Meet Christian Lopez
Meet Christian, a San Diego, California native currently based in Honolulu, Hawaii. After earning his degree in Business Entrepreneurship at the University of Hawaii at Manoa, he went on to further his education in Project Management at the International College of Seville. Upon returning to the states, Christian applied his tenacity, creativity, and sense of humor to good use within the cannabis and events industries.
With a keen eye for project management and leadership, Christian has been an integral part of several ventures, including helping to launch and manage the gateway to the cannabis culture, EventHi. Along the way, he’s discovered a talent for standup comedy and leverages his quick wit and humor to keep teams motivated and engaged. Despite being an avid traveler and living miles away from the mainland, Christian brings his laid-back Southern California vibe to every performance and project.
Meet Christian Lopez
Meet Christian, a San Diego, California native currently based in Honolulu, Hawaii. After earning his degree in Business Entrepreneurship at the University of Hawaii at Manoa, he went on to further his education in Project Management at the International College of Seville. Upon returning to the states, Christian applied his tenacity, creativity, and sense of humor to good use within the cannabis and events industries.
With a keen eye for project management and leadership, Christian has been an integral part of several ventures, including helping to launch and manage the gateway to the cannabis culture, EventHi. Along the way, he’s discovered a talent for standup comedy and leverages his quick wit and humor to keep teams motivated and engaged. Despite being an avid traveler and living miles away from the mainland, Christian brings his laid-back Southern California vibe to every performance and project.
Meet Kelsy Meyers
Meet Kelsy, born and raised in the sunny state of Florida, now residing in Vermont. She attended the University of Texas at Tyler, where she nurtured her passion for storytelling and visual creativity while earning her degree in Mass Communications with a minor in Graphic Design. This unique blend of skills paved the way for a fulfilling career as an Executive Assistant, where for over five years, she has had the privilege of supporting high-level executives with dedication and a keen eye for detail.
When Kelsy is not navigating the complexities of executive support, you can find her exploring the great outdoors with her dog, Penny, solving jigsaw puzzles, or immersing herself in the local community. Her journey from the beaches of Florida to the green mountains of Vermont is one of many signifiers that reflects her adaptability, resilience, and continuous pursuit of growth, both professionally and personally.
Meet Kelsy Meyers
Meet Kelsy, born and raised in the sunny state of Florida, now residing in Vermont. She attended the University of Texas at Tyler, where she nurtured her passion for storytelling and visual creativity while earning her degree in Mass Communications with a minor in Graphic Design. This unique blend of skills paved the way for a fulfilling career as an Executive Assistant, where for over five years, she has had the privilege of supporting high-level executives with dedication and a keen eye for detail.
When Kelsy is not navigating the complexities of executive support, you can find her exploring the great outdoors with her dog, Penny, solving jigsaw puzzles, or immersing herself in the local community. Her journey from the beaches of Florida to the green mountains of Vermont is one of many signifiers that reflects her adaptability, resilience, and continuous pursuit of growth, both professionally and personally.
Meet Kristin Arena
Meet Kristin, a native of the Greater Philadelphia Area. After earning her degree in Biology from the University of Pittsburgh, Kristin strengthened her attention to detail and problem solving skills within the academic research and healthcare administration fields.
Realizing her knack for fine-tuning processes and creating efficiencies, she moved into process improvement and project management-focused work within the non-profit sector. Her experience across various industries
In her free time, Kristin loves to explore new hikes in her area, camp, run–spending as much time outdoors as she can!
Meet Kristin Arena
Meet Kristin, a native of the Greater Philadelphia Area. After earning her degree in Biology from the University of Pittsburgh, Kristin strengthened her attention to detail and problem solving skills within the academic research and healthcare administration fields. Realizing her knack for fine-tuning processes and creating efficiencies, she moved into process improvement and project management-focused work within the non-profit sector. Her experience across various industries
In her free time, Kristin loves to explore new hikes in her area, camp, run–spending as much time outdoors as she can!
Meet Toqa Tarek
Toqa is a Junior Operator at Operations Agency, specializing in streamlining workflows and creating tailored operational assets for clients and internal use.
With a focus on integrating efficiency into every aspect, she brings a wealth of experience across diverse industries, from e-commerce logistics management in the UAE to designing premium travel packages in Egypt.
Beyond her professional acumen, Toqa embraces the role of a dedicated mother to a vibrant one-year-old daughter. Balancing the demands of work and motherhood, she upholds a commitment to excellence in both spheres.
Meet Toqa Tarek
Toqa is a Junior Operator at Operations Agency, specializing in streamlining workflows and creating tailored operational assets for clients and internal use.
With a focus on integrating efficiency into every aspect, she brings a wealth of experience across diverse industries, from e-commerce logistics management in the UAE to designing premium travel packages in Egypt.
Beyond her professional acumen, Toqa embraces the role of a dedicated mother to a vibrant one-year-old daughter. Balancing the demands of work and motherhood, she upholds a commitment to excellence in both spheres.
Meet Angelica Delos Reyes
Meet Angelica, born and raised in Manila who has embraced the digital nomad lifestyle for the past two years. With over a decade of experience in sales and customer service, Angelica specializes in chat-based sales, lead generation, and CRM management.
She’s also a savvy community and social media manager, helping businesses thrive online. With her knack for connecting and selling, Angelica is your go-to for boosting sales and building a strong online presence.
Meet Angelica Delos Reyes
Meet Angelica, born and raised in Manila who has embraced the digital nomad lifestyle for the past two years. With over a decade of experience in sales and customer service, Angelica specializes in chat-based sales, lead generation, and CRM management.
She’s also a savvy community and social media manager, helping businesses thrive online. With her knack for connecting and selling, Angelica is your go-to for boosting sales and building a strong online presence.
DONE FOR YOU Documentation
You just bought a fun documentation or training software and need it set up or optimized. We create a frictionless experience to get things documented… quickly.
APPLY NOW90-day Projects
You have a scaling business that is in need of custom operational support. In a custom 90-day project, we’ll help you identify, audit, create & optimize the core operating functions of your business to lay a foundation for scale.
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